ABOUT US

Raconteur was founded by Suzanne Fiore and Hannah Whitehouse, who built their careers inside the cruise industry and understood one thing clearly: enrichment and commercial strategy should not sit in separate lanes.

Between them, they bring deep experience across cruise retail, experiential programming, brand partnerships, and onboard operations. They’ve led revenue-driving initiatives, designed large-scale guest activations, and worked within the realities of ship life, space constraints, time pressure, guest flow, department silos. Raconteur was built from that insider understanding.

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The company designs immersive, destination-led experiences that elevate the guest journey while strengthening the entire onboard ecosystem. That might mean reimagining enrichment programming, creating destination led activations that can drive revenue, or partnering with brands to deliver ship-ready concepts that feel culturally relevant rather than transactional.

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Raconteur does not create lectures. It designs experiences with intent, experiences that influence movement, spark curiosity, increase dwell time, and make guests feel part of something.

At its core, the work is about one shift:
When guests feel like participants rather than spectators, everything changes, engagement, perception, and performance.

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Raconteur exists to modernise enrichment and make it one of the most powerful tools onboard.